Where it starts
Run until now from a whiteboard, chat messages and paper slips. The business in this demonstration: 22 vans and drivers, two shifts a day from one depot.
This is a product demonstration with a made-up business, not a customer story.
What the app takes care of
- Routes were planned on a whiteboard and sent to drivers as chat messages. The dispatcher builds each driver's run on one board, and the driver sees the stops on the phone.
- Customers called all day asking where their parcel is. Each business client sees its own orders and their live status, with proof once delivered.
- Failed deliveries and proof of delivery were tracked on paper slips. Drivers mark each stop delivered or failed on the phone, with a photo, a signature or a reason.
- Billing each business client correctly at month end was a struggle. A monthly statement is built for each client from its deliveries and its own rates, ready to check.
The screens the crew designed
- The dispatch board, for Dispatcher: A lane for each driver and van, with stops done, the next stop and the load against the van's limit. Orders waiting to be planned are dragged into a run.
- The driver's run, for Drivers: The next stop with its address, time window and instructions, and the stops coming up. A stop added by the dispatcher appears in the list.
- Proof of delivery at the door, for Drivers: A photo or a signature, and who received the parcel. That replaces the paper slip.
- A client's own deliveries, for Business clients: Each business client follows its own orders: planned, on the way, delivered with proof, or not delivered and why. Shown without the page's top bar.
- The month's statement, built from the deliveries, for Office: Part of a client's monthly statement: every delivery and failed-attempt fee at the client's own rates, with tax as its own line.
- On time, and how full the vans are, for Owner: The on-time rate against the target, how full the vans leave, the drivers who need help and why deliveries fail.
Routines it runs
In this session the crew kept route planning and statements in a person’s hands: a person decides the stop order and issues each statement.
- Monthly statements. When a billing month closes: A draft statement is built for each client from its delivered orders, failed-attempt fees and rates. A person checks it before it is issued.
- Client updates. When a driver marks a stop delivered or failed: The client sees the new status at once, with the proof or the reason.
- Failed deliveries to decide. When a delivery fails: It joins the dispatcher's list with the driver's reason, to try again or return to the client.
What changes for the owner
- The whiteboard comes down. Runs are planned on one board, and the dispatcher sees progress and van load as the shift goes on.
- Fewer calls about parcels. Clients follow their own deliveries, and every delivery has a photo, a signature or a reason.
- Month end becomes a check. Statements build from the deliveries and each client's rates, so billing is checked instead of pieced together.
Who works on it
Leo, the lead, brought in the experts this job needed: Leo, Ana, Archie, Dax, Dez.
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