Where it starts
Run until now from a paper diary, phone calls and messages. The business in this demonstration: Eight stylists and therapists, many repeat clients and a shelf of retail products.
This is a product demonstration with a made-up business, not a customer story.
What the app takes care of
- Appointments were booked into a paper diary, so there were double bookings and gaps in the day. One diary with a column for every stylist stops clashes, and the openings to fill are shown on the day.
- No-shows left empty chairs. Reminders are listed the day before, and a no-show frees the slot and is counted.
- Nobody kept a record of what each client had last time, their colour formulas or allergies. Every client has a card with their history, formula and allergies, shown to the stylist who serves them.
- Commissions were worked out by hand at the end of the month. Commission is counted from each day's sales per stylist, and the month is checked and closed.
- Retail products ran out without anyone noticing. The shelf shows what is out and what is low, and what to reorder from each supplier.
- It was not clear which services and stylists bring in the most. Ask who and what earns most, and the crew ranks stylists and services against last month.
The screens the crew designed
- Who and what earns most, for Owner: Service revenue, retail, average ticket, commission and no-shows for the month so far, with stylists and services ranked against last month and the shelf to reorder.
- The day diary, for Reception: A column for every stylist, with the booking status on each card, an allergy flag where one applies, and the openings to fill with one tap.
- My day at the chair, for Stylists: The day's clients, with the last colour formula, the allergy and the preferences in front of the stylist before the client sits down.
- The client book, for Reception and stylists: Each client's history, colour formulas, allergies with consent, preferences and package, found by name, phone or handle.
- Packages and sessions, for Reception and owner: Prepaid packages with the sessions each client has left and the ones about to expire.
- Commission, closed by month, for Owner: Each stylist's commission for the month from the day's sales, ready to check and close.
Routines it runs
In this session the crew planned reminders to be logged by reception, and payments to be recorded rather than taken online.
- Reminders. The day before an appointment: Reception sees who is still to be reminded and logs the reminder, so each client is contacted once and a no-show is not a surprise.
- Commission. When a sale is recorded: It is counted into the stylist's commission at the rate the sale was made at, ready for the month to be closed.
- Low stock. When a product runs under its reorder level: It appears on the shelf list to reorder, with how long the rest will last.
What changes for the owner
- A diary that cannot clash. Every stylist has a column, and the gaps in the day are shown so they can be filled.
- Clients remembered. The last formula, the allergy and the preferences are in front of the stylist before the client sits down.
- Month end without the sums. Commission is counted as the sales are made, and the month is checked and closed in one place.
Who works on it
Leo, the lead, brought in the experts this job needed: Leo, Archie, Dax, Dez.
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