How a beauty salon runs on BARITA.
One diary for every stylist, and each client remembered: what they had last time, their formula and their allergies.
The setting: Eight stylists and therapists, many repeat clients and a shelf of retail products.
It started with one simple request.
“I run a beauty salon with eight stylists and therapists. Appointments are booked by phone and social media messages into a paper diary, so we get double bookings, gaps in the day and no-shows. …”
Read the whole request
I run a beauty salon with eight stylists and therapists. Appointments are booked by phone and social media messages into a paper diary, so we get double bookings, gaps in the day and no-shows. We don't keep any record of what each client had last time, their colour formulas or allergies, and stylists' commissions are worked out by hand at the end of the month. Retail products on the shelf run out without anyone noticing. I want to manage bookings for each stylist and service, client history and preferences, reminders, packages and payments, product stock, and commissions, and see which services and stylists bring in the most.
What gets in the way.
Appointments were booked into a paper diary, so there were double bookings and gaps in the day.
No-shows left empty chairs.
Nobody kept a record of what each client had last time, their colour formulas or allergies.
Commissions were worked out by hand at the end of the month.
Retail products ran out without anyone noticing.
It was not clear which services and stylists bring in the most.
Watch the crew take it on.
I run a beauty salon with eight stylists and therapists. Appointments are booked by phone and social media messages into a paper diary, so we get double bookings, gaps in the day and no-shows. We don't keep any record of what each client had last time, their colour formulas or allergies, and stylists' commissions are worked out by hand at the end of the month. Retail products on the shelf run out without anyone noticing. I want to manage bookings for each stylist and service, client history and preferences, reminders, packages and payments, product stock, and commissions, and see which services and stylists bring in the most.
The request as it was typed.
The requestKnow each client before they sit down
The work appears here
How each one is removed.
Appointments were booked into a paper diary, so there were double bookings and gaps in the day.
One diary with a column for every stylist stops clashes, and the openings to fill are shown on the day.
The app the crew designed
No-shows left empty chairs.
Reminders are listed the day before, and a no-show frees the slot and is counted.
A routine that runs by itself
Nobody kept a record of what each client had last time, their colour formulas or allergies.
Every client has a card with their history, formula and allergies, shown to the stylist who serves them.
The app the crew designed
Commissions were worked out by hand at the end of the month.
Commission is counted from each day's sales per stylist, and the month is checked and closed.
A routine that runs by itself
Retail products ran out without anyone noticing.
The shelf shows what is out and what is low, and what to reorder from each supplier.
A dashboard for the owner
It was not clear which services and stylists bring in the most.
Ask who and what earns most, and the crew ranks stylists and services against last month.
A plain question, answered
What this takes off your plate.
A diary that cannot clash
Every stylist has a column, and the gaps in the day are shown so they can be filled.
Clients remembered
The last formula, the allergy and the preferences are in front of the stylist before the client sits down.
Month end without the sums
Commission is counted as the sales are made, and the month is checked and closed in one place.
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Your turn. One message is enough to start.
Say what your business needs in your own words. The crew plans it, shows you the screens, and builds once you agree.