Where it starts
Run until now from a booking diary, a spreadsheet and a lot of emails. The business in this demonstration: Eight instructors, five rooms and about 180 students.
This is a product demonstration with a made-up business, not a customer story.
What the app takes care of
- Rooms were double-booked. The diary refuses a clash when it is made and offers free slots, so nobody phones round to rebook.
- Nobody was sure who had paid. What is due, what is in and what is overdue for the term, always current.
- Makeup lessons were a mess. A missed lesson becomes a credit with an expiry date, and the ones about to expire come first.
- No easy view of which instructors were full. Ask who has free slots and get the answer by instructor and by room.
The screens the crew designed
- The diary, for Front desk: Every room for the day, with free slots marked. Move a lesson onto a clash and it is refused, with the nearest free times one click away.
- An instructor's register, for Instructors: Today's lessons on a phone. Present, late or absent is one tap, and each instructor sees only their own students.
- Makeup lessons, for Front desk: Every credit owed, soonest to expire first, with free times that suit the student's own instructor ready to book.
- Payments, for Front desk and owner: What has been collected and what is overdue, grouped by how late it is, with each student's instalments beside it.
- How the term is going, for Owner: Enrolments, money in against money due, attendance, makeup credits owed, and which instructors and rooms still have free time.
Routines it runs
The crew designed lessons that cannot double-book a room or an instructor, and makeup credits with expiry dates, in this session.
- Makeup credit. When a lesson is missed with notice or cancelled by the academy: A credit is created with its expiry date.
- Credits about to expire. When a credit is within two weeks of expiring: It moves to the top of the front desk list, with free times that suit the instructor.
- Clash refusal. When a booking would put two lessons in one room or with one instructor: It is refused before it is saved.
What changes for the owner
- The double-booking stops at the diary. A clash is refused as it is made and free slots are offered, so nobody phones round to rebook a room.
- Nobody has to remember who is owed a lesson. A missed lesson becomes a credit with an expiry date, booked from one list.
- The end-of-term spreadsheet, always current. One page shows enrolments, money, attendance and free capacity for the term, as of today.
Who works on it
Leo, the lead, brought in the experts this job needed: Leo, Ana, Archie, Dax, Dez, Cody, Sentry.
Related answers
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