Where it starts
Run until now from a paper book and a wall calendar. The business in this demonstration: 14 rooms, with bookings from two booking websites, the phone and walk-ins.
This is a product demonstration with a made-up business, not a customer story.
What the app takes care of
- The same room was given to two guests, twice this year. The calendar refuses a second guest in a room that is already taken and offers the rooms that are free.
- Bookings from two booking websites, the phone and walk-ins were kept in a paper book and a calendar. Every booking is entered in one room calendar, coloured by where it came from.
- Housekeeping did not know which rooms to clean first. A daily list puts rooms with a guest leaving and another arriving first, with each room's status.
- Extras like breakfast, walks and airport pickups were added to the bill by memory. Each extra is added to the stay when it is used, and the final bill is the nights plus those extras.
- The owner never knew the real occupancy or which channel brings the most money. Ask which channel earns the most and get the answer after commission, by month.
The screens the crew designed
- One calendar for every room, for Front desk and owner: Each room by day, coloured by where the booking came from, with who is arriving, leaving and in the house, and a check that no room has two guests.
- A second guest, refused, for Front desk: Trying to give a taken room to another guest is stopped, with the reason and the rooms that are free for those nights.
- Today at the desk, for Front desk: Who arrives, who is staying and who leaves, with the running bill for each guest and one button for the next step.
- Which room to clean first, for Housekeeping: Rooms where a guest leaves and another arrives today come first, then the rooms that are only leaving, each with its status in a tap.
- A stay, with extras in one tap, for Front desk: Breakfast, a guided walk or an airport pickup is added to the stay when it happens, and the running bill follows.
- The final bill, for Front desk: Room nights plus the extras, what was already paid, and what is still to pay, ready to record and lock.
- Occupancy and revenue, for Owner: Occupancy for the month, revenue, the commission paid and what is kept, then twelve months of revenue by channel with the occupancy line.
Routines it runs
In this session the crew planned for staff to type in the bookings from the two websites and to record payments; nothing syncs or charges a card on its own.
- Extras on the bill. When a guest has breakfast, a guided walk or an airport pickup: It is added to the stay with its date, quantity and price, so the final bill needs no remembering.
- Room to housekeeping. When a guest checks out: The room joins the housekeeping list as dirty, and comes first if another guest arrives today.
- Clash guard. When someone saves a booking for a room that is taken: The booking is refused with the reason, and the rooms that are free for those nights are offered instead.
What changes for the owner
- No room promised twice. Every booking sits in one calendar that stops a second guest from taking a room that is already taken.
- A bill that is already right. Extras go onto the stay when they happen, so the guest pays for exactly what was used.
- Real numbers for the owner. Occupancy and what each booking channel leaves after commission are one page away, by month.
Who works on it
Leo, the lead, brought in the experts this job needed: Leo, Ana, Archie, Dax, Dez, Sentry, Cody.
Related answers
Tell the crew what your business needs
Describe it in your own words. You approve what goes live.
Get startedAll features